Customer Experience (CX) Intern

Description

We are seeking a mission-driven Customer Experience (CX) Intern.  As an early member of the team, you will support all account management (B2B) activities as well as interact directly with end-users to ensure we deliver the highest level of customer support. You will be relied upon to answer requests and fulfill orders so that our end-users gain access to the upskilling resources they need to advance their careers.

You will also provide sales, business development, and marketing support.

As the Customer Experience (CX) Intern, you will join as a partner to our clients and users to provide them with an exceptional experience and to drive adoption of platform with their employees.

The CX Intern will report directly to the Lead Account Executive, and have close working relationships with our entire team.  This is an un-paid internship. Here is an overview of the main responsibilities:

You'll know you're successful if you....

• Own & nurture relationships with our end-users through account management, customer support, trouble shooting, and providing exception service
• Own & continuously improve the customer experience & journey from onboarding to renewal
• Work with professional development providers to fulfill orders for end-users
• Participate in the development of repeatable processes & tactics to drive world-class customer satisfaction & user engagement
• Provide account management support to stakeholders at customer companies
• Identify customer feedback from quantitative & qualitative feedback to drive product features and enhancements
• Collaborate with internal teams to improve the customer experience for OneRange clients as well as internal processes 
• Proactively use data and analytics to present regular business reviews and recommendations focused on clear metrics that outline successes and opportunities.
• Build strong relationships as a trusted advisor and subject matter expert with end-users and customer point of contacts
• Scale yourself quickly and efficiently to take on greater responsibility as the company grows

Requirements

We know that you have what it takes to excel in this role if:

• You have or are pursuing a 4-year degree from an accredited university
• You are able to work independently as well as collaboratively within a team environment
• You are willing to do what it takes to get the job done
• You approach your work with resilience and an agile mindset
• You are a team player who values and contributes to a diverse & inclusive workplace
• You feel at home participating in product trainings and onboarding meetings
• You are a self-starter with a competitive nature and a desire to grow a career in technology
• You have strong written and verbal communication skills
• You are extremely personable and coachable, with strong organizational and time management skills
• You have a track record of high performance in everything you do
• You have an unconditional belief in the mission and live and work to “empower others”
• You have an aptitude for technology
• You have an eye for process improvement
• You thrive in an unstructured start-up environment
• You’re a self-starter with an entrepreneurial mindset
• You love working with data
• You have a positive, professional, and intentional attitude in everything you do, while being yourself and doing your best work
• You love to be challenged
• You have no fear of failing

About our team…

• We are “all-in” to accomplish the mission together while empowering teammates to be “all-out” when they are with family and/or on vacation
• We have a passion for building something that inspires others
• We set the example for high-performing teams
• We are transparent and over-communicate because we know others count on us
• We always “work the problem” and bring solutions to the table
• We believe leadership is a characteristic – we are all leaders
• We are professional and presentable, always having an “attitude of gratitude”
• We are never afraid to fail, we only fear standing still
• We hold each other accountable, in work and in life
• We don’t put off until tomorrow what we can do today

Benefits

• Our office is currently in SoHo West in downtown Manhattan, within the Columbia Startup Lab but we work as a remote/hybrid team
• Unlimited and flexible vacation and personal time off
• Coworking membership at Studio (NYC-based co-working space)